Kristin Norton.
Owns client success and delivery. Makes sure every NURO build gets installed, gets used, gets tuned, and continues to expand inside the accounts we serve.
Credentials
- Chief Operating Officer, NURO is, Inc. · 2023–present
- Owns client success and delivery across every NURO engagement
- Runs onboarding and go-live for every RevOps and AI Visibility client
Public profiles
Delivery and adoption
Kristin is the reason every NURO build actually goes live and stays live. Onboarding and go-live for every RevOps and AI Visibility client, the coordination on larger scoped projects, the half-day team training that ships with every engagement — all of it runs through her.
Why engagements renew
Adoption is the variable that decides whether a NURO build becomes an indefinite engagement or a one-quarter project. Kristin owns the pipeline hygiene audits, the monthly tune-up calls, the QBRs (in person where geography allows), and the success motion that makes sure the system you bought is the system you actually run.
The expansion conversation
Many NURO clients start with one offer and add another once the first is working. Kristin owns that conversation — data-surfaced, not pitched. When the metrics tell us the operator is ready for the next step (RevOps on top of AI Visibility, or a Fractional CAIO to find the next bottleneck), Kristin opens the conversation. When they are not, she tunes what is already deployed.